American Express®
It takes a lot of people across the globe to process millions of financial transactions daily. Here’s how Shockoe helped American Express's 80,000 employees become a lean, mean mobile workforce.
Internal stakeholders at American Express were requesting a large number of custom productivity apps, which resulted in a significant production backlog. They turned to Shockoe to meet existing app demands while also planning for the production of future apps and emerging technologies (voice, connected devices, etc.).
The resulting documentation identified key design and dev areas to target for improvement while also outlining how we planned to inform/educate the organization on the changes.
Building the Plane While Flying It
For an initiative of this size, we had to tackle the production backlog while also setting up new processes to improve mobile delivery. The result was a set of standards that have been adopted up and down the entire organization:
Reserve a Room (or Desk) in Arizona. From Japan.
It sounds simple enough, but helping employees jetting across a dozen time zones book rooms and desks can be a bear. One of a number of Shockoe’s outputs, the AMEX Reserve gives a very mobile workforce the utility they needed to get their work done more efficiently. It remains the most-used internal app at AMEX.
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